Our fair and transparent policy for bookings, cancellations, and refunds
| Cancellation Notice | Refund |
|---|---|
| 7 or more days before check-in | Full refund of deposit |
| 3–6 days before check-in | 50% refund of deposit |
| Less than 3 days before check-in | No refund |
| No-show (no cancellation notice) | No refund |
| Early check-out | No refund for unused nights |
Refunds, where applicable, will be processed within 7–10 working days via the original payment method.
| Cancellation Notice | Refund |
|---|---|
| 14 or more days before event | Full refund of deposit |
| 7–13 days before event | 50% refund of deposit |
| Less than 7 days before event | No refund |
| Date change request | Subject to availability; one free reschedule up to 14 days before event |
| Cancellation Notice | Refund |
|---|---|
| 24 hours or more before booking | Full refund or credit for rescheduling |
| Less than 24 hours before booking | No refund; may reschedule once subject to availability |
Picnic spot bookings may be cancelled with a full refund if cancelled 48 hours or more in advance. Cancellations within 48 hours are non-refundable.
The following facilities are non-refundable once used or once access has been granted:
In cases where a facility is unavailable due to maintenance or safety reasons, a full refund or alternative will be offered.
For homestay bookings at our Khuanggin campus:
Given the remote location of Khuanggin on NH-102B, guests are advised to communicate any changes as early as possible.
In the event of cancellation by Green Hills due to circumstances beyond our control (natural disaster, civil unrest, road blockage, government orders, or safety concerns), guests will receive a full refund or an option to reschedule without penalty.
Guests seeking cancellations due to genuine medical emergencies (supported by documentation) will be considered for exceptional refunds at the management's discretion.
To cancel a booking, contact us through any of the following:
Please provide your name, booking date, and service booked when requesting a cancellation. Cancellations are effective from the date and time they are acknowledged by Green Hills.
Under the Consumer Protection Act, 2019, guests have the right to file complaints regarding deficiency of services with the District Consumer Disputes Redressal Commission at Lamka, Manipur. Green Hills is committed to resolving all grievances fairly and promptly.
WhatsApp: +91 98635 30385
Hotel: +91 92330 82432
Email: greenhillslamka@gmail.com
We aim to respond to all refund queries within 48 hours.